Contact Us

Thinking about ordering?

Have a question before you buy? We’ve done our best to make this site easy to navigate and provide product descriptions that should answer all of the most common questions. If you can’t find the answer you’re looking for, e-mail is the quickest way to get a response. Use our contact form below and we will email you back by the next business day, and often much sooner.

Own a 3018 NCPRO product already?

We love seeing your completed projects – share your completed model with us on our Facebook page.  If you need help with your purchase contact us directly using the contact form below and we’ll get back to you right away.

Looking to become a dealer for our products?

Use the contact form below – tell us why you think your shop is uniquely positioned to support your local CNC community and how 3018NCPRO products can help your store achieve success.

Want to talk?

Our facility is one that is actively engaged in manufacturing and hums with the sound of exhaust fans, dust collectors, and other clanging production and shipping equipment.   We do not keep a retail office and our noisy manufacturing floor is simply not the best place for us to carry on a phone conversation.   As a result, our phone system is not actively staffed.  All matters regarding orders already placed online, billing, pre-sale and post-sale technical support are to be conducted over e-mail by using our contact form.  Attempts to contact us by phone will be the least effective means of communication and phone messages received, requesting technical support, will not be returned – for technical support, use the contact form below.  For those who simply cannot conduct business online and have an ordering or billing concern, please have patience – your call will be received directly into our voicemail system. Once prompted by our voicemail system, please leave us a complete message including your name, a call back number and the nature of your concern – we will find a quiet moment to return your call (typically within 1 business day – please take note of our shop hours below).

Texting?

For many, a text is better than a call and for the reasons mentioned above, it is for us too!  For more urgent communication e-mail and then text messages receive the highest priority by our staff.  We are happy to receive your text at our shop number of 719-387-4187.  We’ll try and respond as quickly as possible – however, please allow extra time for a response if you are texting outside of business hours.

Our shipping address:

www.3018nc.com | Desktop CNC Supply (not open to the public)

26405 Judge Orr Rd.

Calhan, CO 80808 USA

719-387-4187

Hours: Tuesday – Thursday 10a – 5p (Mountain Time)

Closed in observance of all government holidays

Contact Form

We typically reply on the same, or within 1 business day, of the receipt of this contact form request. If you have not received a prompt reply, then please ensure that our thoughtful response wasn’t filtered to your SPAM folder – add the domain 3018nc.com to your approved senders list, to ensure that our communication has an opportunity to reach you.