Terms and Conditions of Sale

Website Savings, Sales, and Special Offers
Using our online shopping cart system saves us time and ensures order accuracy. As a result we are often able to offer special savings or discounts. The savings and discounts listed on this web-site, unless otherwise stated, are only valid for orders completed through our online shopping cart. Please note: If you prefer to order by phone or by mail, you must originate your order through our online cart in order to take advantage of online savings and discounts. Phone, and mail order customers should complete their order by selecting “Purchase Order” at checkout for payment type; this reserves your items and special pricing while we await your payment. Finalize the sale by phoning in your credit card (or mailing in your payment) – in this way you will still take advantage of special offers listed on this site! To reserve your on-line pricing and product for pickup at our retail store select “In-Store Pickup” for your delivery method (this will eliminate delivery and handling fees from your order total).

Coupon terms of use (when available):

  • Coupons and other special offers are only valid for use on non-sale items.
  • Some coupons may not be combined with other special offers (and coupons).
  • All coupons must be applied prior to completing checkout in order for the savings to be applied to your order.

U.S. Payment Methods

PayPal and Credit Card. For your convenience we also accept payments funded with your PayPal.Com account. PayPal allows greater flexibility in payment options. Fund your order with your PayPal balance, bank account, or credit card of choice.

We only accept credit cards that support AVS (Address Verification Service). The Address Verification System (AVS) is a system used to verify the identity of the person claiming to own the credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. At present, only a few countries support AVS on Visa and MasterCard, notably the USA, Canada and the United Kingdom. American Express does not support AVS in other countries than the USA. Our order system will decline credit cards that do not support Address Verification Service.

International Payment Methods
PayPal (limited countries and amount)*

*Although we accept PayPal as payment method for international orders from certain countries, your order still may be rejected if you have an unconfirmed address with your PayPal account.

Orders by Phone
We are happy to accept your order over the phone. Please realize that our phone resources are limited and priority is given to our retail and website customers. Chances are very good that you’ll be directed to voice mail… if it’s important enough to call then please leave a message for us to return your call.

Orders by Mail (Check or Money Order)
In order to retain the web store special offers you must complete your order online prior to sending payment through the mail.

  1. Assemble your order using on-line using this web site.
  2. Checkout On-Line selecting payment by “Check | Money Order”
  3. Complete payment for your order by mailing your payment to our business address listed on our contact form.

Sales Tax
Sales tax is automatically calculated and added to your order based up on the ship-to destination.

Shipping Fees
Domestic Retail Customers:  Our shop works with both UPS and USPS to provide you with shipping options that best fit your needs. Shipping rates are calculated based on order total volume and weight. You can quickly and easily receive a shipping quote by adding the desired purchases to your shopping cart. Next, visit the ‘View Cart’ or ‘My Shopping Cart’ links (located under the menu heading ‘My Account’) and scroll down to the shipping section of the shopping cart screen. Follow the prompts to input your address details (country, state and zip are the minimum required fields that must be filled in to receive a quote). Once the basic shipping details have been collected, our cart will instantly return real-time shipping rates, accurately calculated based on your assembled order, for both USPS and UPS.

Free shipping promotions apply only to domestic orders (limited to the lower 48 states) that reach the advertised parameters to enable the free shipping promotion. If free shipping is selected, we will ship the order by the least expensive ground based carrier. Typical transit time for free shipping is 5-7 business days.

3018 Desktop CNC Supply cannot currently offer overnight or next day delivery. 3018 Desktop CNC Supply will make every attempt to ensure that your order of in-stock items ships fast, usually, within 1-2 business days of receipt (applies to domestic orders). Please note that some items offered on this site feature production lead times of 3-5 business days, these lead times are clearly listed in the product description.

International Customers:  Due to the additional time required for completion of customs paperwork, international orders may take up to 3 business days to process and ship. Our shopping cart will attempt to estimate your shipping and processing based upon the method you select. For a delivery estimate please assembly your order using our shopping cart then proceed to checkout and complete your shipping details to see the estimate of delivery fees.

Please note that our staff will be unable to provide estimates of shipping via e-mail, instead use the above described method to receive real-time shipping quotes, accurately calculated by the shopping cart, based upon order volume, weight and shipping destination.

We ship FOB origin (Colorado Springs, CO), indicating that once the product is loaded on the truck, the recipient now has title to the product, and is responsible for shipping charges and any freight claims should damage occur. Should any freight damages occur, you must note it on the bill of lading and file a claim with the freight company. Customs duties and taxes: International orders may be subject to import taxes, Customs duties and fees which are collected once a shipment reaches your country. Additional charges for Customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; it is your responsibility to know the laws and regulations that apply to you or you should contact your local Customs office for further information. When Customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 3018 Desktop CNC Supply will not be responsible for shortages or damages to packages opened by Customs. International orders are clearly declared as to the contents of the package and will have the EXACT value indicated on the customs forms. All International orders are shipped via USPS Priority Mail International or International First Class Mail unless special arrangements have been made for shipment via your carrier. We comply with all US Customs regulations and WILL NOT falsify customs documents -please do not ask us to do so. Including USPS Priority and Express delivery methods please allow a minimum of 30 days transit time for all international shipments to clear customs and reach their foreign destination. USPS will not initiate a search for foreign shipments until 30 days have elapsed.

Shipping Insurance
All orders are insured for up to $100.00 loss. Additional insurance is optional and must be purchased prior to checkout. If you do not purchase additional insurance coverage for your package you assume all liabilty for any loss greater than $100.00. Regardless of the amount of additional insurance you purchase you will only be reimbursed for the lesser of either your insured value or order total including shipping. 3018 Desktop CNC Supply will not be able to assist you in recovering lost, damaged, or stolen merchandise if you did not elect to purchase adequate shipping insurance for your order.

Missing Items / Shipping Damage
Orders are carefully packed to avoid damage. Please inspect your orders upon arrival and notify us within 48 hours of receipt of any damaged or missing items. Order Tracking Delivery Confirmation is included with your shipping charges and will alert you to only the delivery status of your order. Order tracking is only offered with U.S.P.S. Express Mail. International orders are not trackable via U.S.P.S. Click Here for real-time U.S.P.S. Tracking and Delivery Confirmation Insurance Claims In the event that your order is lost, damaged, or stolen AND you have purchased optional insurance at checkout.

Processing Damage Claims
Contact 3018 CNC Supply within five (5) business days of receipt of damaged goods so that we may get a replacement underway and a claim started. For LOST parcels you must wait 21 days for domestic and 45 days for International before starting the claim process. (Damage claims can be filed immediately.)

Product Warranty
3018 Desktop CNC supply guarantees all products to be free from defects in both material and workmanship at the date of purchase. This warranty does not cover any component parts damaged by use or modification. In no case shall 3018 Desktop CNC Supply’s liability exceed the original cost of the purchased product. Further, 3018 Desktop CNC Supply reserves the right to change or modify this warranty without notice. In that 3018 Desktop CNC Supply has no control over the final assembly or material used for final assembly, no liability shall be assumed nor accepted for any damage resulting from the use by the user of the final user-assembled product. By the act of using the user–assembled product, the user accepts all resulting liability. If the buyer is not prepared to accept the liability associated with the use of these products, the buyer is advised to return the product immediately, in new and unused condition to 3018 Desktop CNC Supply for a refund.

Defective Merchandise
3018 Desktop CNC Supply warrants only those goods manufactured by NCPRO and 3018 Desktop CNC Supply to arrive in working condition (No DOA policy). Please inspect all goods promptly upon receipt. Merchandise found to be defective may be exchange under the following conditions: Merchandise must be returned unused in its original package within 30 days of purchase. Please include a brief note describing the defect with your return. Due to the DIY nature of the products we sell, 3018 Desktop CNC Supply cannot offer any extended warranty terms, or guarantee of service, beyond the initial receipt of functional goods.

Any unused merchandise returned for refund must be returned within 30 days of purchase. 3018 Desktop CNC will not accept returns on items after 30 days of purchase. Non-defective unused merchandise may be returned for refund or exchange under the following conditions: Merchandise must be returned new, unused, in the original sealed package, and in resalable condition. Any return with an incomplete, opened, or missing package will not be exchanged or refunded. Merchandise will be refunded or exchanged at our sole discretion. You must include a copy of your original invoice, along with a note describing the reason for return or exchange or we will not process your return. Returns for refund will be charge a restocking fee of 10% of the purchase price plus our original cost of shipping. Special order items may not be returned.

Product Pricing
All prices are subject to change without notice.

Product Specifications
All product descriptions and specifications are subject to change without notice.

Waiver and Release from Liability
I HEREBY ACKNOWLEDGE that I understand that building and operating CNC machinery is an extremely dangerous activity and may result in injury and or death, even when practiced by a competent technician using proper equipment. I further acknowledge that I am aware of and understand the types of hazards and dangers, both real and hidden, involved in working with CNC machinery and accept any and all of the risks of possible injury or death. I understand that the CNC products manufactured and distributed by 3018 Desktop CNC Supply have not been designed, manufactured or tested to meet any federal or state government standards or regulations. I understand that operating CNC equipment is an extremely demanding activity requiring exceptional levels of attention, judgment, maturity, and self discipline, requiring me to make a conscious and continual commitment to my own safety and the safety of those around me.

I HEREBY RELEASE, AGREE TO HOLD HARMLESS AND INDEMNIFY 3018 Desktop CNC Supply, the manufacturer, the distributor of the product and their agents and employees for any and all liability for any loss, damage, injury or death to myself or to any other person or property resulting from the use of these products and I further agree to waive, and not make any claim or file any suit based upon negligence, breach of warranty, contract or other legal theory. This release, agreement to hold harmless and to indemnify shall be binding upon me, my legal representatives, heirs, legatees and assigns as well as upon all who may be dependent upon or entitled to my services, consortium or support. Should I breach this agreement by filing any such suit or making any such claim, I will pay all attorney’s fees and costs of the released parties. I agree that this release shall be governed by and construed in accordance with the laws of the State of Colorado. All disputes and matters whatsoever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in the State of Colorado, USA, to the exclusion of the courts of any other state or country. If any part, article, paragraph, sentence or clause of this agreement is not enforceable, the effected provisions shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law and the remainder of the agreement shall continue in full force and effect.

I VOLUNTARILY ASSUME all risks, known and unknown, of any injuries, personal or financial or of wrongful death, however caused, even if caused in part or in whole by the action, inaction or negligence of any of the released parties named above to the fullest extent of the law. I represent that I am at least 18 years of age and I acknowledge that I have read this agreement, fully understand the potential dangers of engaging in the operation of CNC equipment and products from 3018 Desktop CNC Supply and am fully aware of the legal consequences of accepting this agreement. I understand and agree that this document is legally binding and will preclude me from recovering monetary damage from the above listed entities and or individuals, whether specifically named or not, for personal injury, bodily injury, property damage, wrongful death or any other personal or financial injury sustained by me in connection with the use of any CNC product from 3018 Desktop CNC Supply.